Terms of Service

Please read these Terms of Use carefully before using a website or application where these terms are posted (the “Site”), operated by or on behalf of Mrs. Fields Franchising, LLC, as they affect the legal rights of each person who accesses, browses, or uses the Site.

The Site is owned and operated by Mrs. Fields Franchising, LLC, part of Famous Brands International, LLC (“Mrs. Fields Stores,” “we,” “our,” or “us”). These Terms of Use apply to any access or use by you (“you,” “your,” or “User”) of the Site, the Text Services as well as through email messages that we may send to you (collectively, the “Sites”). By accessing, browsing, or otherwise using the Sites, you agree to be legally bound by these Terms of Use, including the arbitration provision below. PLEASE READ THESE TERMS OF USE CAREFULLY. YOUR USE OF THE SITES CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS OF USE. DO NOT USE THE SITES IF YOU ARE UNWILLING OR UNABLE TO BE BOUND BY THE TERMS OF USE. These Terms of Use apply only to your use of the Sites and were last updated as of 1/24/2025. Mrs. Fields Stores expressly reserves the right, in its sole discretion, to revise, modify, alter, and/or amend the Terms of Use at any time and such revision shall be posted here. Any revision and/or addition to these Terms of Use shall become effective and binding on you when you continue to use the Sites on or after the effective date of such revision and/or addition.

License to Use the Site

We grant you a personal, limited, nonexclusive license to access and use the Sites, its contents, or any part of them (individually and collectively, the “Site Content”) for your personal, individual, non-commercial, and non-automated use only. You may not access or use the Sites except for these express purposes and as expressly allowed by these Terms of Use.

Privacy and Security

You acknowledge that you have read, understand and agree to Our Privacy Policy, located here: https://www.mrsfieldsstores.com/privacy. The Privacy Policy governs the collection, use and disclosure of your personal information. The Privacy Policy is hereby incorporated into and made part of these Terms of Use by reference.

Restrictions on Use

You are responsible for your access or use of the Sites. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that your conduct violates applicable law, violates these Terms of Use, or is harmful to our interests.

(a) Site Content: Without limitation to these Terms of Use, you may not sell, re-distribute, re-publish, re-transmit, display publicly, modify, create derivative works from, or otherwise exploit the Site, its contents, or any part of them (individually and collectively, the “Site Content”). Mrs. Fields Stores expressly retains all right, title and interest in and to the Site Content, including, without limitation, all intellectual property rights therein and thereto. Except as expressly permitted by these Terms of Use, any use of the Site Content may violate copyright and/or other applicable laws.

(b) Third Party Content: In addition to the Site Content, the Sites may contain information and materials provided by third parties (collectively, “Third Party Content”). Third Party Content is the copyrighted work of its owner, who expressly retains all right title and interest in and to the Third Party Content, including, without limitation, all intellectual property rights therein and thereto. In addition to being subject to these Terms of Use, Third Party Content may also be subject to different and/or additional terms of use and/or privacy notices of such third parties. Please contact the appropriate third party for further information regarding any such different and/or additional terms of use applicable to Third Party Content.

(c) Trademarks: Mrs. Fields, the Mrs. Fields logo and all Mrs. Fields product names are trademarks and services marks of or licensed by Mrs. Fields Stores (collectively “Mrs. Fields Trademarks”), and nothing in these Terms of Use shall be construed as granting any license or right to use the Mrs. Fields Trademarks without prior written consent from Mrs. Fields Stores. All trademarks, service marks and logos included on the Sites (“Marks”) are the property of Mrs. Fields Stores or third parties, and you may not use such Marks without the express, prior written consent of Mrs. Fields Stores or the applicable third party.

(d) No Automated or Non-Human Means of Access: You also may not access or use the Sites through any automated or non-human means, such as through bots, spiders, scripts, or software; you may not access or use the Sites for any improper purposes, including without limitation, scraping, harvesting, mining, or other data extraction; and you may not access or use the Sites for any interference, disruption, or other illegal or unauthorized purposes, such as interference with the Sites’ operations or interference with access to the Sites through viruses, Trojan horses, worms, time bombs, cancelbots, or other such applications.

(e) Additional permissions: You may request additional permissions to use any Site Content by contacting us as described on the Sites. In making any such request, you represent and warrant that all information and statements you provide to us are true and accurate and that you are authorized to act on behalf and to bind any organization on whose behalf you may be requesting permissions.

You may make no use of the Site Content not expressly allowed in these Terms of Use until and unless we contact with you and grant additional permissions in writing—and then only exactly in line with any such permissions. If not expressly stated otherwise in our grant of any such additional permissions in writing, our grant of any such permissions is revocable at any time by us and expires six months after the date of the grant. Additionally, if granted any such permissions, you represent and warrant that your use of any permitted Site Content will not violate any applicable law, rule, or regulation, violate the rights of any third party (including without limitation by defamation or violating any rights or publicity or privacy).

(f) Monitoring of Site Content and use of the Sites: Mrs. Fields Stores reserves the right, but does not undertake the obligation, to monitor the use of the Sites, and to investigate and take appropriate legal action against any party that uses the Sites in violation of these Terms of Use or applicable law. Mrs. Fields Stores reserves the right to accept, reject or modify any Site Content, but assumes no liability based on its acceptance, rejection, modification or failure to modify any Site Content.

Your Messages, Requests, or Other Comments or Content to or for Us

The Sites may provide you with the ability to contact us through e-mail addresses, contact forms, or other means. To the extent that you do so and send along any ideas, input, feedback, or anything of similar nature, you grant us a perpetual, irrevocable, nonexclusive, royalty-free license to use any such ideas, input, feedback, or anything of similar nature to change our existing products or services, to develop new products or services, or otherwise in our business.

Notwithstanding anything to the contrary set forth herein or otherwise, Mrs. Fields Stores will collect, process, use and share personal information in accordance with the Mrs. Fields Stores Privacy Policy, available at https://www.mrsfieldsstores.com/privacy.

Linked Websites and Services

The Sites may contain links to and integrations with third party websites and services, and you agree that Mrs. Fields Stores provides links to and integrations with such websites and services solely as a convenience and has no responsibility for the content or availability of such websites or services, and that Mrs. Fields Stores does not endorse such websites or services (or any products or other services associated therewith). Access to any other internet site linked to the Sites is at your own risk, and Mrs. Fields Stores is not responsible for the accuracy, reliability or accessibility of any information, data, opinions, advice or statements made on these sites. Your use of such websites and services will be subject to the terms applicable to each such website and service. You may not post a link that directs users to any content or information that would constitute a violation of these Terms of Use.

Limitation of Liability

(a) Indemnification: YOU AGREE TO DEFEND AND INDEMNIFY US FOR ANY CLAIMS RESULTING FROM OR RELATING IN ANY WAY TO YOUR BREACH OF ANY PROVISION OF THESE TERMS OF USE AND YOUR USE OF THE SITE, TEXT SERVICES, OR ANY SITE CONTENT.

(A) DISCLAIMER OF WARRANTIES:  EXCEPT AS EXPRESSLY SET FORTH IMMEDIATELY IN THESE TERMS OF USE, WE PROVIDE THE SITES (INCLUDING WITHOUT LIMITATION ANY AND ALL SITE CONTENT) “AS IS,” WITHOUT WARRANTY OF ANY KIND; AND TO THE MAXIMUM EXTENT ALLOWED BY LAW, WE DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY REGARDING THE PROVISION OF THE SITE AND ANY CONTENT ON IT—INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE ENTIRE RISK IN THE USE OF THE SITES RESTS WITH YOU. MRS. FIELDS STORES SHALL NOT BE LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY LOSSES OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OR RELIANCE ON ANY MATERIAL CONTAINED ON THE SITES. MRS. FIELDS STORES MAKES NO REPRESENTATION OR WARRANTY THAT THE AVAILABILITY OF THE SITES OR THAT THE SITES WILL BE UNINTERRUPTED, OR THAT THE SITES AND/OR THE SITE CONTENT WILL BE ERROR FREE OR THAT ALL ERRORS WILL BE CORRECTED.

(b) Limitation of Liability: TO THE MAXIMUM EXTENT ALLOWED BY LAW, YOU AGREE THAT MRS. FIELDS STORES AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL) RESULTING OR RELATING IN ANY WAY TO YOUR ACCESS OR USE OF (OR INABILITY TO ACCESS OR USE) THE SITES (OR ANY SITE CONTENT)—WHETHER BASED ON WARRANTY, CONTRACT, TORT/NEGLIGENCE, OR OTHER LEGAL THEORY—EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF MRS. FIELDS STORES AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

Changes to these Terms of Use

We reserve the right to amend these Terms of Use at our discretion and at any time. When we make changes to these Terms of Use, we will post the new Terms of Use on the Sites. By continuing to access, browse, or otherwise use the Sites, you agree to be legally bound by any such new Terms of Use.

Location of the Sites and your Use

Mrs. Fields Stores operates or controls the operation of the Sites from the United States. In addition, the Sites may be mirrored, and other websites operated or controlled by Mrs. Fields Stores may be operated from various locations in and outside of the United States. Mrs. Fields Stores makes no representation or warranty that all of the features of the Sites will be available to you outside of the United States, or that the Sites are permitted to be accessed outside of the United States. Additionally, the Sites may not be helpful or relevant to all international users. You acknowledge that you are solely responsible for any decision by you to use of the Sites from locations outside of the United States, and that such use may be subject to, and that you are responsible for, compliance with applicable local laws.

Our Commitment to Accessibility

Mrs. Fields Stores is committed to accessibility, diversity and inclusion, including making the MrsFieldsStores.com experience available to all of our customers. We strive to make our website accessible and user friendly. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1-800-348-6311 or email our team at support@mrsfieldsstores.com with the word “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all our customers and our overall accessibility policies. Additionally, while we do not control content provided by third-party vendors, we strongly encourage them to provide content that is accessible and user friendly.

Governing Law; Mandatory Arbitration

These Terms of Use shall in all respects be interpreted, enforced and governed by and under the laws of the State of Delaware, without reference to its conflict of laws principles. Any and all claims, disputes, grievances or causes of action (“Claims”), regardless of whether such Claims arise under federal, state or local statute, rule or regulation, or at common law, which relate in any way to the Sites, your use of the Sites, the Services or Mrs. Fields Stores shall be exclusively resolved by binding arbitration, rather than in any court or quasi-judicial forum of any sort. The Federal Arbitration Act and federal arbitration law expressly apply to these Terms. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow these Terms of Use as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to: support@mrsfieldsstores.com. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND SHALL UNDER NO CIRCUMSTANCE BE CONDUCTED ON A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION BASIS.  The foregoing class action waiver applies to any and all Claims, regardless of the nature of any such Claims.  If for any reason a claim proceeds in court rather than in arbitration you waive any right to a jury trial, and no such action may be conducted on a class, consolidated or representative action basis.

General

These Terms of Use constitute the entire agreement between you and us with respect to matters set forth in these Terms of Use and supersede any prior or contemporaneous understanding or agreement; and there are no third-party beneficiaries to these Terms of Use. These Terms of Use will bind and inure to the benefit of any assignees or successors in interest of or to you or us. Section and paragraph headings in these Terms of Use are used for convenience and reference only and in no way define, limit, extend or otherwise describe the scope or intent of these Terms of Use and may not affect the meaning or interpretation of these Terms of Use. If any provision of these Terms of Use is deemed invalid or unenforceable, that provision will be reformed and construed consistently with applicable law as nearly as possible to reflect the original intentions of these Terms of Use; and in any event, the remaining provisions of these Terms of Use will remain in full force and effect. No waiver of any of the provisions of these Terms of Use is a waiver of any other provision, whether or not similar, nor does any waiver constitute a continuing waiver.